🚫 Blacklist, ♻️ Automatic number rotation, 🧩 Transfer call improvements and more

We’ve rolled out several powerful updates to give you more control, visibility, and performance across your calls and assistants.

🚫 Blacklist System
Easily block unwanted numbers for both inbound and outbound calls.

• Add numbers to your Blacklist directly from Calls History or Leads (single or bulk).
• Calls to or from blacklisted numbers are automatically rejected with a clear message: “Number is blacklisted.”
• View, manage, or remove entries via the new Blacklist panel.

📞 Campaign Number Pool
Campaigns can now use multiple outgoing numbers.

• Assign several numbers to a campaign.
• Calls are automatically rotated and balanced between numbers for even distribution.
• Built with fast and efficient number rotation algorithm.

🧩 Transfer Call View
A clearer way to track transferred calls.

• See all transferred calls directly in the Calls table with detailed info like parent call, duration, and outcome.
• Available for calls made through dedicated numbers or the “Use your own number” feature. SIP trunk integrated calls cannot be tracked for call transfers.

🧠 Gemini 2.5 Model October version

• Introducing the latest Gemini 2.5 model released in October for Speech-to-Speech mode.
• Smarter and more accurate with improved function-calling abilities.
• Will soon be integrated into Dualplex Mode for an even better assistant experience.

🗓️ Multi-Calendar Support for Assistants

We’ve added Multi-Calendar Tools, making scheduling smarter and more flexible than ever.

What’s new:

• Team & Service Calendars – Assign different calendars to the same assistant, perfect for businesses where customers choose a specific team member or service (e.g. hair vs. nails in a salon).
• Medical Appointments Made Easy – Patients can now book directly with the right doctor’s calendar, streamlining scheduling in clinics and practices.
• Seamless Management – Assistants handle multiple calendars effortlessly, reducing back-and-forth and ensuring accurate bookings every time.

This update makes your AI assistants even more versatile, whether you’re running a salon, clinic, or service team.

🧪 Dualplex Assistant Mode (Beta)

We’re excited to introduce Dualplex Mode, our newest and most powerful assistant experience — combining the best of both worlds from Speech-to-Speech and Pipeline modes.

What’s new in Dualplex Mode:

• 🗣️ Speech-to-Speech Intelligence — Leverages the advanced STT + LLM stack from our Realtime models for natural, fluid conversations with ultra-low latency.
• 🎙️ Premium Voice Output — Uses ElevenLabs TTS, bringing high-quality voices and voice cloning capabilities directly into the experience.
• ⚡ Best of Both Modes — Seamlessly blends the responsiveness of Speech-to-Speech with the flexibility and voice quality of Pipeline.

Why it matters:

Dualplex gives you the most realistic AI voice interactions yet, making conversations smoother, more human-like, and easier to integrate into production environments.

Note: Dualplex is currently in beta. We’re gathering feedback and improving quickly — try it out now and let us know what you think!

🧠 GPT-5 Realtime Speech-to-Speech

We’ve rolled out major improvements to enhance speed and conversation quality across the platform:

• GPT-5 Realtime in Speech-to-Speech Mode — Natural, fluid conversations with ultra-low latency for voice interactions.
• GPT-5 Mini & Nano in Pipeline Mode — Optimized for minimal reasoning effort, delivering faster response times and smoother call flows.

🧠 Campaigns just got smarter

We’ve added powerful new controls to help you get more out of your outbound campaigns, avoid wasted calls, and make sure every lead gets the attention it deserves.

1. Campaign Call Status Options

You now have three new controls at the campaign level to fine-tune how your leads are called:

• Retry until goal completed
  Continue calling until the goal is achieved.
  Perfect for situations where a lead answers but doesn’t complete the desired action (e.g., no appointment booked). Calls will continue until the selected goal variable is marked as true.
• Retry on voicemail
  Continue calling until a human answers (skip voicemails).
  If a call hits voicemail, the lead won’t be marked as completed — the system will retry until someone picks up.
• Goal variable
  Variable that must be true to mark lead as completed.
  Select from your variables which one determines a “completed” lead. If the variable is false, the lead will be retried instead of being marked as completed.

2. Update Lead Data/Status from Automation Platform or API

• Change lead status (e.g., “created” instead of “completed”) dynamically.
• Push updated information into your campaigns without manual edits.

3. Ringing Timeout in Assistant Settings

• A new ringing timeout option lets you control how long to wait for an answer before moving on.
• For outbound campaigns, set it lower to avoid voicemail and save agent time.
• For campaigns with slower-answering customers, increase it to give them more time to pick up.

🚀 GPT-5 Integration

Experience the most advanced AI yet — faster, smarter, and more accurate responses now power your workflows. New parameters for adjusting reasoning effort will be added shortly. Right now the default value makes it very smart but slow.

📞 DTMF Input Tool

Easily send keypad inputs during outbound calls, enabling smooth navigation through IVR menus and automated workflows.

🧾 Leads kanban board

Added Kanban view to the Leads section for a more visual workflow. You can now drag and drop leads between stages, quickly update statuses, and track progress at a glance.

📚 Knowledgebase search & improved management

Knowledgebases have just been improved. Now you can:

• Search within your knowledgebase documents
• Delete an individual document. This is useful when you want to update a small part of an info without having to replace the whole knowledgebase
• View all the ingested chunks in each document

📞 Make phone call action in automation platform

Added a new “Make Phone Call” action that instantly dials a single number as soon as the API endpoint is invoked—no campaign setup required. Perfect for one-off or time-critical calls, while campaigns remain the recommended solution for bulk calling lists. You can find this action in the automation platform or API.