Phone Numbers

Dedicated Number (Rental)

Rent a local, national, or toll-free number directly from RepForce.ai. Works for both inbound and outbound. Billed monthly and supports multiple parallel calls per number.

SIP / PBX Integration

Connect your existing VoIP/PBX numbers via SIP to keep your current carriers while using RepForce.ai’s AI stack. Works for inbound and outbound; configure from the Phone Numbers section in your dashboard.

Outbound Caller ID (Masking)

Show your own number on recipients’ caller ID without porting or SIP. Verify ownership with an OTP or quick verification call. Outbound only — inbound calls to that number aren’t answered by the AI when used as masking alone.

Quick Guidance

• Need inbound + no VoIP today? Rent a Dedicated Number.
• Have established PBX/VoIP? Use SIP Integration.
• Outbound only with your existing number? Use Caller ID Masking.

Getting Started

1. Rent Instantly: If a number is listed, rent it directly in the platform.
2. Not Listed? Request custom provisioning — we’ll confirm any required documents.
3. Regional Pricing: Final monthly cost varies by country and number type.

Local, national, and toll-free numbers can be custom-provisioned even if not visible in the picker.

Custom Provisioning

• We coordinate with carriers end-to-end.
• We’ll request documents per local regulations (business registration, ID, address).
• Typical turnaround: 1–3 business days.

After Purchase

• Assign the number to an AI assistant for inbound.
• Optionally use the same number as caller ID for outbound campaigns.
• Monitor usage and monthly costs in your dashboard.

Typical Monthly Costs

• US & Canada: ~$3.99 / month.
• UK: ~£3.00 / month (varies).
• EU (varies by country): ~€3–€5+ / month; some markets higher.
• Other Regions: Pricing varies based on local telecom rules.

Documentation

• Business Registration / Local Address: Often required in countries like France, Germany, Italy.
• ID Verification: Some countries require a government-issued ID for individuals.

We’ll confirm the exact documents for your country during provisioning.

Requirements

• SMS-capable number.
• Sufficient credits.
• Automations/flows configured for messaging.

Segments & Billing

Messages are billed per segment:

• ASCII (GSM-7): 160 chars per segment.
• Unicode (emojis, non-Latin): 70 chars per segment.
• Long texts auto-split; each segment is billed.

Final SMS cost depends on destination country, segment count, and content type.

Monitoring & History

• Delivery status and timestamps
• Segments per message & cost
• Recipient details & content preview

Steps

1. Open your Assistant → Settings.
2. Under Phone Numbers, pick a number from your RepForce.ai inventory.
3. Save changes.

Usage

• Use for Inbound (AI answers calls to that number).
• Use for Outbound as the caller ID.
• The same number can handle both inbound and outbound.

Verify External Numbers

For numbers not rented from RepForce.ai (e.g., your existing line), verify ownership via OTP code or brief verification call. Once verified, the number can be used as outbound caller ID and, if connected via SIP/PBX, for inbound.

Verification status persists across assistants in the same workspace.