Built for Compliance. Trusted by Carriers. Clear for Customers.

For Carriers & Partners

• Caller identity: STIR/SHAKEN, CNAM, branded calling where supported.
• Traffic quality: CPS/CC throttles, anomaly detection, remediation workflows.
• Compliance rails: consent tagging, opt-outs, DNC integrations, quiet hours.

For Customers

• Built-in guardrails (consent fields, opt-out automation, rate limits).
• You supply lawful, opted-in data and follow your jurisdictional rules.
• We provide audit logs and exportable evidence for quick reviews.

Approved Opt-In Methods

• Web forms (unticked checkbox + clear disclosure near submit).
• SMS keywords (double opt-in preferred).
• Voice IVR (“Press 1 to consent to automated calls/texts”).
• Paper/e-sign (store signed form or hash + timestamp).

Sample Disclosures (Editable)

Marketing (web): “By submitting, you agree to receive calls and texts (including by automated technology) from {{ Your }} at the number you provide. Consent is not a condition of purchase. Msg/data rates may apply. Reply STOP to opt out. See our Privacy Policy and Terms.”

Informational (SMS): “You’ll receive updates from {{ Your }}. Reply STOP to end or HELP for help. Msg & data rates may apply.”

Opt-Out Handling & Evidence

STIR/SHAKEN & CNAM

• Authenticated outbound calls reduce “spam-likely” flags.
• CNAM and branded calling assistance where supported.
• Attestation monitoring and anomaly resolution with partners.

Reputation Practices

• Number pooling & local presence (avoid over-burning DIDs).
• Healthy CPS/CC relative to answer/completion rates.
• Controls on short calls and AMD/IVR loops.
• Graceful pacing—no cliff spikes that alarm carriers.

Traffic Quality Controls

• Per-campaign & per-subaccount throttles.
• Abandoned-call caps; max rings; voicemail policies.
• Early warnings when metrics drift.

Remediation Workflow

• Immediate pause at number/campaign if needed.
• Root-cause analysis + action plan with timestamps.
• Re-enable once risk is addressed.

Eligibility & Accounts

• You must be 18+ and authorized to bind your business.
• Provide accurate info, keep credentials secure, and remain responsible for account activity.

Pricing & Payments

• Billing may be per minute/message/transfer/seat or subscription.
• Third-party processors (e.g., Stripe); fees are generally non-refundable unless stated in writing.
• Taxes/surcharges may apply; late/unpaid balances can lead to suspension.

Acceptable Use

• No unlawful, deceptive, harassing, or abusive communications.
• No contacting without required consent; respect DNC and quiet-hour rules.
• No reselling without written approval; no attempts to bypass carrier safeguards.

Numbers, Porting & Reputation

• Numbers are supplied via upstream providers and can be reclaimed if required.
• You’re responsible for reputation hygiene, registration/vetting fees, and locality alignment.
• We cannot guarantee specific caller-ID branding outcomes on every carrier/device.

Integrations & Third-Party Services

• We interoperate with CRMs, carriers, payment processors, etc.
• Third-party terms apply; we’re not responsible for third-party outages or data handling.

Beta & Fair Use

• Beta/Labs features are “as-is” and may change.
• We may apply fair-use controls (CPS/CC caps, throttles) to protect networks.

Disclaimers & Liability

• Service is provided “as is / as available”.
• No guarantee of uninterrupted service or specific outcomes.
• Liability cap as stated in the Terms.

Indemnification

• You indemnify Repforce.ai for claims arising from your data, campaigns, or legal/policy violations.

Suspension & Termination

• We may suspend/terminate for non-payment, abuse, or non-compliance.
• Upon termination, usage rights cease; survival clauses remain.

Governing Law

• Florida law; venue in Miami-Dade County courts (see Terms for precise language).

Default: Fully Managed Telephony

• Numbers, registration/vetting assist, STIR/SHAKEN, CNAM, pacing controls.
• DNC suppression support, consent/opt-out automation, audit logs.
• Reputation hygiene guidance and remediation workflows.

If Flagged as Non-Compliant

• We may pause specific numbers/campaigns while we investigate.
• We’ll request evidence (consent, scripts, samples, DNC logs) and propose fixes.
• Persistent or material violations: you must connect your own carrier/telephony to continue.

BYOC Options We Support

• SIP trunks with major carriers; A2P 10DLC via your own brand/campaign IDs.
• Custom CPS/CC per trunk; your own reputation/labeling remediation.
• We remain your AI/outreach layer—dashboards, agents, logs, consent tooling continue to work.

Encryption

• TLS for data in transit; AES-256 at rest.
• Encrypted backups with rotation; key management.

Access & Identity

• RBAC, least-privilege operations, MFA; optional SSO and IP allowlists.
• Session timeouts; device-aware login checks.

Logging & Auditability

• Immutable activity logs; consent/opt-out events at contact level.
• Exportable reports for audits or DPIAs.

Data Retention & Deletion

Privacy Rights

We align with GDPR/CCPA principles (access, correction, deletion, portability). Contact [email protected].

Incident Handling

• 24/7 monitoring; triage during business hours with escalation path.
• Severity-based SLAs for containment, remediation, recovery.
• Customer notifications for material incidents with next steps.

Responsible Disclosure

Report suspected vulnerabilities to [email protected] with steps to reproduce and impact. Good-faith research is welcome.