Getting Started

1) System Prompt & Initial Message

System Prompt: This is the “brain” of your assistant — the rules and behavior it must follow, including disclaimers and edge cases. Example: “You are a helpful phone assistant for a toy company. Greet warmly, verify the caller’s info, and follow compliance rules.”

Initial Message: (Optional) The first thing the AI says, typically short. Example: “Hi, this is the Acme assistant — how can I help today?”

2) Voices

RepForce.ai supports natural-sounding voices via ElevenLabs and Vogent. You can clone a voice by providing audio samples (~1 minute recommended). Voices can be tuned for speed, filler usage, and accent.

3) Putting it Together

An AI assistant combines a System Prompt, an optional Initial Message, and a chosen Voice. You can add tools (e.g., transfer or end call). Assign the assistant to an inbound number or to an outbound campaign to go live.

Usage Model

RepForce.ai operates on usage. You primarily pay for minutes your assistants spend on calls and for phone number rentals.

• Included Minutes: Plans may include a monthly minute allotment; these are consumed first.
• Pay-As-You-Go: If you exceed the included minutes (or choose a usage-only plan), additional minutes are billed as you use them.

How Minutes Are Calculated

• Per-second billing: Calls are billed by the second and converted to minutes (e.g., 90 seconds = 1.5 minutes). No rounding.
• Monthly reset: If your plan includes minutes, they reset on your billing date.
• Add-ons: Buy extra minute bundles ahead of expected volume spikes.

Phone Numbers & Surcharges

• Number rentals: Dedicated inbound/outbound numbers are billed per month by region (commonly around ~$4).
• Carrier taxes/surcharges: Some regions/carriers add taxes or fees, especially for international calling.

Monitoring Usage

Your dashboard shows current usage, minutes remaining, and estimated cost. Set alerts with the Automate Platform: