Outbound Calls

Learn how to create and manage outbound call campaigns for sales, reminders, and follow-ups using AI Assistants in RepForce.ai.

Overview

RepForce.ai supports outbound call campaigns where your AI automatically calls leads or customers — ideal for sales, collections, and engagement.

• Sales & Marketing: Promote offers, qualify leads, and set appointments.
• Collections & Reminders: Handle overdue payments or booking reminders.
• Customer Follow-ups: Run surveys or post-purchase satisfaction calls.

Key Components

• Lead List: A list of phone numbers and associated data (name, tags, variables).
• Campaign: Controls scheduling, retry logic, and concurrency.
• AI Assistant: Handles live conversations based on your configured script.
• Caller ID: Choose a dedicated or verified number shown to recipients.

Creating a Campaign

1. Go to Outbound → Campaigns in your dashboard.
2. Click Create Campaign and name it descriptively.
3. Select an AI Assistant and assign a number or number pool.
4. Define schedule, time zone, and max concurrency.
5. Import your leads via CSV, Google Sheets, or CRM integration.
6. Save and activate your campaign.

Retry Logic

• Max Retries: Set 1–5 attempts for unanswered calls (default: 3).
• Retry Interval: Choose between 10–4320 minutes (default: 60).
• Retry Until Goal: Continue until call objective is reached.

Voicemail Detection

RepForce.ai automatically detects voicemail or answering machines and ends calls early to preserve minutes and maintain professionalism.

• Saves time and cost per minute.
• Prevents partial or awkward voicemail drops.
• Triggers automated retries later if configured.

Sales Script Tips

• Treat your AI prompt as if you’re training your best human rep.
• Be explicit: tone, style, and objective matter.
• Define how to greet, pitch, handle objections, and close.
• Include “what to avoid” for clarity.

Mass & Parallel Dialing

• Upload thousands of leads for automated outreach.
• Run multiple concurrent calls (set via Concurrency).
• Use a Number Pool to rotate outbound DIDs and protect reputation.
• Limit each number to 50–70 calls per day to avoid spam flags.